Google Authenticator Reset

Discussion in 'The Help Desk' started by K_Lynn13, Oct 6, 2018.

  1. K_Lynn13

    K_Lynn13 Member

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    Hello! I’m in need of account help. I’m set up with 2-step verification, but with my new phone, the authenticator didn’t transfer over, and now can’t login! I read an older thread about someone else who had the same issue, and the solution was to have an admin remove that requirement from their account. I can login through Tapatalk (am doing so now), but prefer to login directly.

    Any assistance is greatly appreciated!

    -k



    Sent from my iPad using Tapatalk
     
  2. TheMickeyMouseRules

    TheMickeyMouseRules Cat Expert Mouse Authority and Paperfolder

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  3. bookhugger

    bookhugger I love books!

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  4. Ksnuggles

    Ksnuggles Resident Cake Baker Staff Member DPF Moderator DPF Correspondent

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  5. dancecats

    dancecats Administrator Staff Member DPF Administrator

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    I'm here; so just to confirm @K_Lynn13 you want me to remove the two step verification from your account, correct?
     
  6. K_Lynn13

    K_Lynn13 Member

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    Yes, please!


    Sent from my iPad using Tapatalk
     
  7. dancecats

    dancecats Administrator Staff Member DPF Administrator

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    Okay, I think I got it sorted for you. This is the first time I've attempted this particular troubleshooting, so I'm not 100% sure that I got it. Please let me know how your account is working for you @K_Lynn13 - if you're still experiencing problems, I'll be more than happy to take another go at sorting it for you.
     
    K_Lynn13 likes this.
  8. K_Lynn13

    K_Lynn13 Member

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    It worked! Thank you muchly, for fixing it and the quick attention!!
     
  9. dancecats

    dancecats Administrator Staff Member DPF Administrator

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    You're so very welcome. I'm just happy it worked out for you.
     
    K_Lynn13 likes this.

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