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DisneyMum

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I have received a pin this morning that I purchased from the bay which is fake... what are the next steps? Do I contact them or do I need to go through Paypal?
 
Start with ebay...

If you go to your purchase history, there is a "more actions" button on the right of the item - that menu has "contact seller". There you can report a problem "I received an item that wasn't as described" which will open up an ebay case. They have 48 hours to respond to you. I'd state in the comments that the item is fake, and you would like a refund including shipping if you were charged for shipping....
 
Contact the seller first to see if they'll let you return and refund your money. If they say no or they don't respond, you then can open a case with ebay as stated above.
 
twintraders said:
Contact the seller first to see if they'll let you return and refund your money. If they say no or they don't respond, you then can open a case with ebay as stated above.
Click to expand...

Yes, most sellers appreciate this action first. And most sellers are nice about it. Some aren't, that's when you open a case.
 
I know it's fake but I just hate creating such a fuss! :anxious: It's got to be done though. Thanks for the information everyone
 
Just received another fake today. Does it ever end? How do you not get put off from this hobby?! It's so disheartening
 
If I even think it might not be real, I usually ask for photos (front and back). I know it is
not a perfect method, but it helps. Also, someone on here, has a list of sellers to avoid.
I hope you are able to return your pins.
 
Right, I need help again. Sent the pins back, requested a refund..but now the seller has gone quiet and not responding to my messages. Also, the pins were sent tracked but for the past 3 days, even on a Sunday it has said that they're out for delivery with royal mail. What action do I take now?
 
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