Discussion about the state of the Disney Store site and Pin selling
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I have been mulling this over since getting back from WDW this past weekend, and the more I read about this on other boards, as well the way my order was handled, makes me want to try and have a discussion with others who understand the situations as well as go through it as well. Please keep it civil!
Now for a little pin background. I am relatively new to the hobby, doing it for only a year or so. Going on advice of others, we picked characters and pins we liked instead of doing it en masse, which in my case of being a Scrooge McDuck fan, makes me very behind the Number One Dime, so to speak, so I have to resort to buying pins I might not want for myself, just to have valid trading fodder for some of these older pins.
Since the website remodel a month ago, there has been nothing but chaos on new pin release days, where people can not find the pins, they do not go active at the right time, when actually placed in the proper area on the site they are sold out, and the list goes on and on.
To me though, this past week with the Jessica Rabbit pins took the cake so to speak. I do not have to get up early to order, as Mondays have me out the door anyway at 3:30 AM EST, so I am up already. I had to do a search for the Jessica pins via the main Disney search, and found the links, so I ordered one of each. The site accepted my order, and I went on my merry way to work. To purchase, I used what was left of a gift card, and my CC for the rest. When I got home, I checked the gift card, and only part of it was charged, so I logged into DS.com to check my order and that is when it gets really weird
Remember, I ordered 1 of each pins, so 4 pins total. My order now reflected 6 pins, 2 each of the Hatter and Tink versions and 1 each of the other 2. So I called and spoke with a CM, who told me that actually, the two that had changed quantity were already sold out and I was only getting the other 2, which is why there was a partial charge. The order was timestamped 3:22 AM EST. After going through 2 other people, there still was no true explanation or resolution, just a $10 credit and a promise to take my suggestions up the chain.
Over the next few days, I have seen posts on other sites discussing orders timestamped LATER than mine getting fulfilled for the same items I were told by Cast Members were sold out when I ordered, and then a post yesterday that basically stated that Disney does not fill orders in the order placed, but based on the size/dollar amount of the order, bigger ones first! I have no reason to doubt the first assertion, and while the second one might seem doubtful to some, it is plausible.
Either way, in my opinion, this situation highlights a massive flaw in not only the website, but the management at the website and distribution levels and raises questions like
1) How are orders truly filled, by $ amount, by time placed, etc? Why is there no uniform guidelines for this?
2) Why are they having issues getting these listed properly since the new site design?
3) Why are some people being allowed to purchase items that according to them were already sold out?
4) Why can't their site have a basic product counter, so when an LE 250 has all 250 already sold or in other carts, the next person who looks at the page gets a sold out message? Other sites employ this quite readily
5) Why was this week's pins "3 per order" instead of "3 per customer" and why do allow the same customer to order 3 or 4 times for the same items?
Things to mull over to say the least, and I welcome honest debate with this!
Bill
Now for a little pin background. I am relatively new to the hobby, doing it for only a year or so. Going on advice of others, we picked characters and pins we liked instead of doing it en masse, which in my case of being a Scrooge McDuck fan, makes me very behind the Number One Dime, so to speak, so I have to resort to buying pins I might not want for myself, just to have valid trading fodder for some of these older pins.
Since the website remodel a month ago, there has been nothing but chaos on new pin release days, where people can not find the pins, they do not go active at the right time, when actually placed in the proper area on the site they are sold out, and the list goes on and on.
To me though, this past week with the Jessica Rabbit pins took the cake so to speak. I do not have to get up early to order, as Mondays have me out the door anyway at 3:30 AM EST, so I am up already. I had to do a search for the Jessica pins via the main Disney search, and found the links, so I ordered one of each. The site accepted my order, and I went on my merry way to work. To purchase, I used what was left of a gift card, and my CC for the rest. When I got home, I checked the gift card, and only part of it was charged, so I logged into DS.com to check my order and that is when it gets really weird
Remember, I ordered 1 of each pins, so 4 pins total. My order now reflected 6 pins, 2 each of the Hatter and Tink versions and 1 each of the other 2. So I called and spoke with a CM, who told me that actually, the two that had changed quantity were already sold out and I was only getting the other 2, which is why there was a partial charge. The order was timestamped 3:22 AM EST. After going through 2 other people, there still was no true explanation or resolution, just a $10 credit and a promise to take my suggestions up the chain.
Over the next few days, I have seen posts on other sites discussing orders timestamped LATER than mine getting fulfilled for the same items I were told by Cast Members were sold out when I ordered, and then a post yesterday that basically stated that Disney does not fill orders in the order placed, but based on the size/dollar amount of the order, bigger ones first! I have no reason to doubt the first assertion, and while the second one might seem doubtful to some, it is plausible.
Either way, in my opinion, this situation highlights a massive flaw in not only the website, but the management at the website and distribution levels and raises questions like
1) How are orders truly filled, by $ amount, by time placed, etc? Why is there no uniform guidelines for this?
2) Why are they having issues getting these listed properly since the new site design?
3) Why are some people being allowed to purchase items that according to them were already sold out?
4) Why can't their site have a basic product counter, so when an LE 250 has all 250 already sold or in other carts, the next person who looks at the page gets a sold out message? Other sites employ this quite readily
5) Why was this week's pins "3 per order" instead of "3 per customer" and why do allow the same customer to order 3 or 4 times for the same items?
Things to mull over to say the least, and I welcome honest debate with this!
Bill
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