Annoyed @ Disney

[preciousawakenin]

So going to the Mickey's Circus event..all super excited about going. Saw that I can upload my annual pass to get a discount. I filled out the RSP form-went crazy since I would get a discount- and then uploaded my annual pass etc. I receive the RSP email got everything I wanted but the discount line is blank.

I contact them to find out...they denied the discount because my annual pass expires August 21st (day before the deadline to get it to them). I explain I have already renewed, give the confirmation number, and that I am picking the pass up as soon as I get to Orlando before the event. The cast member's response was bring a photocopy to the event and we can TRY to refund the discount....which I some how have a hard time believing.

 

[TheGrimGrinner]

Their customer service at this event is usually pretty good. I think I got my AP discount in a week late one time, and they still accepted it. Don't feel afraid to call again and speak to someone else (feel free to ask for a supervisor too!), and be assured they will probably help you at the event if necessary.

 

[dawny]

yes call back. If you renewed than that pass is valid. Somebody does not know what they are talking about.

 

[TheGrimGrinner]

Their customer service at this event is usually pretty good. I think I got my AP discount in a week late one time, and they still accepted it. Don't feel afraid to call again and speak to someone else (feel free to ask for a supervisor too!), and be assured they will probably help you at the event if necessary.

And using an old DizPins adage:

Remember to be polite and friendly. These people are probably listening to complaints all day.

So instead of - "OMFG I NEED MY PINZ!!!"

Try - "Hi (insert CM name here), how a you today? (let them respond) That's great to hear, I was hoping you would be able to assist with me with a problem I'm having...."

A little bit of honey goes a long way!

 

[fuzzybunny]

Amen to that Grim

 

[tinkerbelle1956]

It sure does Grim !

 

[Psycho Pixie]

juuust, aaaaaa, spponful of sugar helps the medicine go down!

 

[catburger]

And using an old DizPins adage:

Remember to be polite and friendly. These people are probably listening to complaints all day.

So instead of - "OMFG I NEED MY PINZ!!!"


Try - "Hi (insert CM name here), how a you today? (let them respond) That's great to hear, I was hoping you would be able to assist with me with a problem I'm having...."

A little bit of honey goes a long way!

Totally agree! Customer service jobs are one of the more taxing jobs for any human being. Dealing with people especially, so lets be kinder to our fellow disney employees! Im sure they were taking calls all day.

Bob & Cat

 

[preciousawakenin]

That is my philosophy too...I will smother them with kindness...but if I don't get my way then I smother their supervisor with kindness too.

And PS thanks everyone for the kind words

 

[redstorm63]

That is my philosophy too...I will smother them with kindness...but if I don't get my way then I smother their supervisor with kindness too.

And PS thanks everyone for the kind words

Did you get an e-mail stating that your pass was expiring as I got one with the following in it:

"[FONT=verdana,arial,helvetica,times] Thank you for your participation in the upcoming Mickey's Circus Pin event. We received the copy of your annual pass and have noticed that it has reached, or will soon reach, its expiration date and is therefore invalid. In order to allow you to receive your discount, when you arrive at the event, please visit the Event Services team at registration for visual confirmation of an updated annual pass. Your credit card will not be charged until this time.
Should you update your pass prior to the event, please fax or email that to us so that we can update your discount information, charge your card accordingly, and then you will not have to stand in an extra line at registration time!
If you have any questions, please feel free to contact us at 407-827-7600.
Have a magical day!
Walt Disney Event Services"

So I would certainly reference this e-mail as well, since mine expires on the 19th, but have already purchased the renewal just haven't gotten it processed yet.

[/FONT]

 

[preciousawakenin]

Did you get an e-mail stating that your pass was expiring as I got one with the following in it:

" Thank you for your participation in the upcoming Mickey's Circus Pin event. We received the copy of your annual pass and have noticed that it has reached, or will soon reach, its expiration date and is therefore invalid. In order to allow you to receive your discount, when you arrive at the event, please visit the Event Services team at registration for visual confirmation of an updated annual pass. Your credit card will not be charged until this time.
Should you update your pass prior to the event, please fax or email that to us so that we can update your discount information, charge your card accordingly, and then you will not have to stand in an extra line at registration time!
If you have any questions, please feel free to contact us at 407-827-7600.
Have a magical day!
Walt Disney Event Services"

So I would certainly reference this e-mail as well, since mine expires on the 19th, but have already purchased the renewal just haven't gotten it processed yet.

Thanks for letting me know.
I didn't get that email though :-(

I responded to the RSP email giving more information but I will call tomorrow and talk with another cast member. Ugh...it is just unneeded extra work...thanks a lot Mickey!!!

 

[prolif1k]

They'll have a table set up there where you can go to get things sorted out if your discount of any type doesn't go through. Don't worry about it. =(

 

[preciousawakenin]

^ Thanks!! They emailed me back today and said that they would not bill until I showed them a copy of the renewed annual pass on pick up day.

Thanks again every one for the support. I wish they would have just said that in the beginning instead of making me worry HAHA