Two Factor Identification Help
Purplemandms
Like the candy!
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You should be told what email address the code is sent to when you go through the process. I am told that when I have to re-log in every 29-30 days.
But, are you talking about the Tapatalk app? Because there is no DPF app.
I can't get the two factor app to work for me to save my life. Have you tried using the email option as your second verification instead? That's what I do and it works quite well (once I figured that I have to check my spam folder for the code lol).
From your posts, it looks like you *are* able to access your original account (or at least, some of your posts are posted from it). Some of the posts in this thread are posted from your original account, some are posted from your secondary account - or at least, that's the way it's showing on my computer. Is anyone else seeing this @Cicada or is my computer just glitching?
And if you are accessing your original account (at least some of the time), have you tried removing the two factor identification so you can access your account all the time?
From your posts, it looks like you *are* able to access your original account (or at least, some of your posts are posted from it). Some of the posts in this thread are posted from your original account, some are posted from your secondary account - or at least, that's the way it's showing on my computer. Is anyone else seeing this @Cicada or is my computer just glitching?
And if you are accessing your original account (at least some of the time), have you tried removing the two factor identification so you can access your account all the time?
I don't use two-factor authentication. But I found this article about how to move Google Authenticator (assuming that's what you mean by Google Two factor app) to your new phone. Does this help?
How to move Google Authenticator to a new device
Thank you! This is actually the most helpful article I've seen so far.
Unfortunately, I still need the QR code or manual entry code to set it up on my DPF account.
As it says at the bottom of the page: "Before removing the authenticator from your original device, remember to move your other accounts that are using the app. You'll need to visit each site individually and scan the QR code with your new device."
Sadly I can't get that QR code without logging into my account. And I can't log into my account without the QR code. ): So I guess I'm stuck with tapatalk or having to use this new one unless a moderator can access my account to turn off two factor/get that QR code.
Moral of the story: Don't use the authenticator app.
Okay, so since the problem seems specific to XenForo (the forum software) I am starting searching there.
XF 1.5 - Two-Step Verification and Security Improvements
In the Losing Access section it says: "Finally, admins can see the current two-step verification status and disable it if necessary:" and shows an image
So I think there IS a way for Cicada to turn it off. Dancecats might be able to too, if she knows where to look. I'll see if I can track down more specifically where she should attempt to look. But maybe just that image will help. Guessing it's on a user profile page somewhere - maybe where you can also change usernames. This is from 2015, so it's also possible other versions look different.
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