Am I entitled to a refund?
- Messages
- 3,208
- Location
- Cork, Ireland
+1I believe the seller's note to you was nice and he did refund your money...you didn't have to file a claim. He deserves more than a neutral and in no way a negative because more than likely, that pin will arrive at some point. JMHO.
i have a block on my ebay site and I still have international bidders asking me to sell to them at times. I wish you could see my blocked bidders list activity log because it stays full of international buyers. I just don't want the hassel that is involved with international sales...not just the ones where the pins don't arrive like above. Things such getting quotes on cost to different countries, custom forms to be filled out by the seller, requests from buyers to mark items for less or as a "gift" so their custom/taxes will be less, explaining questions from the post office such as "is this jewelry?-that country doesn't allow jewelry to be shipped in"...or else, "no tracking can be obtained, and it's going to cost $85 to send it registered mail"...!! It's really not worth it to me, and then to have someone notify me that the items has not arrived??? (How do I know if it arrived or not?) And on top of that, to risk having someone give me a neutral or a neg after I refunded them their money and shipping cost because I might have not sugar-coated my reply to them good enough? Don't think so....
I have enough trouble with the USPS here in the USA. I ALWAYS get delivery confirmation and a pin I sold off eBay actually stopped in a certain town and didn't move for 4 weeks...I refunded the buyer and the pin showed up 2 weeks later (as info provided thr the DC number). I never heard from the buyer again and it was too late to do anything...no, I can have enough problems just selling here.
All this problem will lead to is that sellers will eventually stop selling abroad, or else, sell to those who are willing to pay for the registered mail delivery fee and increase the actual purchase price by a lot of extra money. This is just my opinion.
Some see rudeness in the above message, but I see frustration..."As I was typing this the seller reluctantly send me the refund with this reply -
I have just sent you a refund as a Courtesy to you. I have done nothing wrong here, your payment was received and I sent your package. I have my Customs receipt & Postal Receipt. I believe I will Stop shipping International packages now. I can not afford to be out my Pin and my money now. It is not fair to me. I am better off shipping in US only. I am sorry your package has not arrive but please understand this is not any fault on me. It is a shame that I am blamed for the Postal Service or your Country's Customs".
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