DS UK Pin Order Problem AGAIN (Vanessa/Ursula and Hercules)
leopardpolkadotspots
Active DPF Member
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- 2,621
- Location
- United Kingdom
Okay so it looks as though the DS UK are still having problems, I just received this email saying that my order will be limited but it does not say what ones? I take it it will be my 2 Vanessa's down to 1 and hopefully the 1 Hercules pin I ordered?
Dear Chloe,
We’re extremely sorry but there was extremely high demand for our Pins on our website this morning and we sold some Pins to people when we should not have done so as we do not have stock to fulfil this order.
In an effort to be fair to all of our collectors we have reduced the quantity of Pins that you ordered and have refunded you accordingly. As a gesture of goodwill I will be sending you a very special Cast Member exclusive pin, which I hope will be a great addition to your collection.
We would like to additionally offer you a code to use as you wish on your next order; the code offers you 20% off your entire order excluding delivery charges.
Our number one priority is your Guest experience and although at times it may seem as though problems occur on a weekly basis, in the background we are working hard to resolve these underlying issues. It is great to see that our Pins are popular, and we’ve had feedback about the great designs and low edition sizes. However such popularity is certainly causing some issues with particular releases. We will be making some changes to our Pin releases and will be posting information Online next week.
Again, we’d like to say that we are sorry that this happened, and if I can be of any further assistance in the near future please do not hesitate to contact me.
With best Wishes
Carolyn
Guest Relations Team
I wish they would sort this out already, it is getting ridiculous! Has anybody else received the same email?
Dear Chloe,
We’re extremely sorry but there was extremely high demand for our Pins on our website this morning and we sold some Pins to people when we should not have done so as we do not have stock to fulfil this order.
In an effort to be fair to all of our collectors we have reduced the quantity of Pins that you ordered and have refunded you accordingly. As a gesture of goodwill I will be sending you a very special Cast Member exclusive pin, which I hope will be a great addition to your collection.
We would like to additionally offer you a code to use as you wish on your next order; the code offers you 20% off your entire order excluding delivery charges.
Our number one priority is your Guest experience and although at times it may seem as though problems occur on a weekly basis, in the background we are working hard to resolve these underlying issues. It is great to see that our Pins are popular, and we’ve had feedback about the great designs and low edition sizes. However such popularity is certainly causing some issues with particular releases. We will be making some changes to our Pin releases and will be posting information Online next week.
Again, we’d like to say that we are sorry that this happened, and if I can be of any further assistance in the near future please do not hesitate to contact me.
With best Wishes
Carolyn
Guest Relations Team
I wish they would sort this out already, it is getting ridiculous! Has anybody else received the same email?